Multilingual Name Display

Description

The Multilingual Name Display feature introduces the following enhancements for displaying user names on various endpoints within the cluster:

• First and Last user names, configured in the User and Services Configuration (USC) form, will be displayed instead of the Telephone Directory Names A repository within the MiVoice Business system that contains names associated with the majority of dialable endpoints in the system. These names are written into the Directory Name field in the User and Services Configuration form, presented in the Telephone Directory form, and displayed on various endpoints within the system. However, if the Multilingual Name Display feature is activated on a node, the USC Names are displayed on specific supported endpoint devices within the cluster. This database supports up to 20 ASCII characters per name; it does not support UTF-8 encoded characters.. These User and Services Configuration (USC) Names A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. can include UTF-8 encoded characters.

• User and Services Configuration (USC) Names A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. will be displayed in full where space is available.

• Names associated with numbers that do not exist in the USC form can be obtained from an external LDAP and displayed instead of Telephone Directory Names. See Multilingual Call Display Using External LDAP for more information.

NOTE: UTF-8 is a multilingual character set that allows you to enter letters and special characters from a wide range of alphabets including Cyrillic, German, French, etc.

If this feature is disabled, Telephone Directory Names A repository within the MiVoice Business system that contains names associated with the majority of dialable endpoints in the system. These names are written into the Directory Name field in the User and Services Configuration form, presented in the Telephone Directory form, and displayed on various endpoints within the system. However, if the Multilingual Name Display feature is activated on a node, the USC Names are displayed on specific supported endpoint devices within the cluster. This database supports up to 20 ASCII characters per name; it does not support UTF-8 encoded characters., which support ASCII characters only and are configured through the Telephone Directory form or the Directory Name field in the USC form, will be displayed. The following examples illustrate both scenarios.

Example: Multilingual Name Display - Enabled

Click image to enlarge

Example: Multilingual Name Display - Disabled

A - Local Call

B - Cluster IP Trunk Call

Click image to enlarge

On applicable IP Sets, this feature is supported in the following display areas:

• Main Display

• Call History Application

• Superkey Phonebook

• Prime Line

• Call Notification window

The system performs the User and Services Configuration (USC) Names A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. repository lookup on the node where the device making or receiving a call resides, so the user names are not passed through the network. You must activate the feature on each MiVoice Business node on which you wish to perform this lookup. To activate the feature, enable the "Multilingual Name Display" option in the System Options form. For SIP calls, you must also enable this option in the SIP Peer Profile and/or SIP Device Capabilities form. The SIP Peer and SIP Device options, once selected, will only be applied if the System Option is enabled.

Supported Devices and Interfaces

Currently the following devices and interfaces support this feature:

Conditions and Feature Interactions

• Disabling Multilingual Name Display feature disables the Multilingual Name Display Using External LDAP functionality.

• The following applications currently do not support this feature: People and Visual Voice Mail.

• The feature may be supported for inter-cluster calls, but only if the clusters have unique Directory Numbers (DN) and names are shared at the Network Scope (uncommon configuration). Otherwise, the feature is not supported and it is strongly recommended that you do not enable it to avoid the wrong name being displayed.

• The cluster must be fully SDS-synchronized to ensure the proper names are shared on all required systems.

• It is mandatory that a DN entry exists in the Telephone Directory form for the DN associated with the First/Last Name configured through the USC form. Otherwise, this feature will not be able to retrieve the name from the User and Services Configuration (USC) Names A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. repository and no name will be displayed.

Operation

None